If your The PROSHOP purchase is not working for you, we’ve got you covered by offering free and easy 
returns. 

In most cases, whether your purchase was made at a The PROSHOP store or online at proshopus.com merchandise may be returned with an original sales receipt or email containing the applicable order confirmation (collectively, “Sales Receipt”) when the items are:

• in original condition;
• returned with price tags still attached (if the returned item is apparel or accessories); 
• returned in their original box (if the returned item is sold in a box)
• returned within 30 days of the original purchase.

We reserve the right to determine whether merchandise without a Sales Receipt may be returned. If we 
determine that a return is warranted despite the lack of a Sales Receipt, the item(s) can only be 
exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 30-day period prior to the return. No refunds will be provided in these circumstances.

When you are returning or exchanging an item, you may be asked to provide certain personal information for purposes of confirming your purchase or otherwise processing your return (for example, you may be asked for your name, phone number, email address and/or billing address).

Items purchased in a The PROSHOP store can be returned at any The PROSHOP store. Additional terms may apply (as communicated in Return Policies posted in-store or provided via receipts for in-store purchases).

Items purchased online at proshopus.com can be returned at any The PROSHOP store or by mail to the any The PROSHOP location.

Returned items may be exchanged when returned in store. Items returned by mail may not be 
exchanged.

We reserve the right to limit returns or exchanges.

Return of online purchases in general

Items purchased online at proshopus.com can be returned in any The PROSHOP store within 30 days of the original purchase.

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

Items returned must satisfy the requirements of our Return Policy.

Return of online purchases in-store (Recommended Method)

Want to immediately receive a store credit for your return or a faster refund when you return an item? Then return your item in-store.

The recommended way to return an item is to return to item to any The PROSHOP store. Returning online purchases in-store generally results in a quicker refund to you since the refund process starts when you complete the return in-store (instead of when your mailed-in return is received and processed).

To make an in-store return of an item purchased online at proshopus.com, please bring to the store:

your original packing slip; and
your original form of payment.
Authorization numbers are NOT required to make a return to a store.

We will issue a refund to your original form of payment or provide a store credit.

Items returned must satisfy the requirements of our Return Policy.

Find A Store Near You

Return of online purchases by Mail

Contact us via email (support@proshopus.com) or chat to begin your return by mail

Once we receive your return in our The PROSHOP store, you will receive a Return Confirmation Email.

From there, we will issue a refund back to your original form of payment.

Items returned by mail are for refund only. For exchanges or to report items received as damaged or to report the receipt of the wrong items, please contact Customer Care as soon as possible (and no later than 30 days after the original purchase) for assistance.

All refunds will be credited to your original form of payment or on a The PROSHOP Gift Card.  If you return an item to a The PROSHOP store and you had paid through PayPal, you will receive a cash refund.

If we choose to provide you a refund even if no record of sale is available, we will ask you for personal identification and the return will be provided at the item’s current price on a The PROSHOP Gift Card.

Please note:

• Shipping Charges: Unfortunately, we cannot refund shipping charges if you paid shipping for the returned item.
• Timing of Refund for Items Returned by Mail: If you paid for a returned item with a credit card, we’ll credit your account within 14 business days. This may show on your next statement, depending on the issuing bank and/or billing cycle.

The window of time for cancellations or changes is very short due to our automated, real time order fulfillment processes. If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored. If part or all of your order is successfully canceled, we will send you an email for your records.

Please note:

For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.
If your order has already shipped, we won't be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders